We use only 100% top-quality genuine human hair. Our wigs are available in a variety of hair types, including Brazilian, Indian, and European textures, to suit diverse styling needs.

Yes, our human hair wigs can be styled with heat tools such as curling irons and straighteners. Just like your natural hair, we recommend using a heat protectant to prolong the life of your wig.

To maintain the natural look and longevity of your wig, wash it with a sulfate-free shampoo and conditioner. Always air-dry your wig and store it on a wig stand to keep its shape.

Yes, our human hair wigs can be styled with heat tools such as curling irons and straighteners. Just like your natural hair, we recommend using a heat protectant to prolong the life of your wig.

Yes, we provide a custom color-matching service. You can send us a sample of your hair or choose from our color ring, and our stylists will create a wig that matches your natural hair color perfectly.

While it is possible to sleep in your human hair wig, we recommend removing it to prevent tangling and extend its lifespan. If you choose to sleep in it, use a silk pillowcase to reduce friction.

You can find detailed measuring instructions on our website. Essentially, you’ll need to measure around your head at the hairline, across the crown, and from the nape of your neck to ensure a comfortable fit.

Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order on our website or the shipping carrier's website.

For general areas, ordinary express delivery, we have free shipping worldwide, except for remote areas. If you need faster delivery, it needs an extra $14.99. Shipping rates vary based on the destination and the shipping method chosen. You can view detailed shipping rates at checkout before completing your purchase.

You can change your shipping address as soon as possible by placing the order; do not exceed 12 hours. Please contact our customer service immediately to update your details. Once the order is processed and shipped, we cannot change the address.

If your order hasn't arrived by the expected date, please check the tracking details. If there are any discrepancies or if the tracking has not been updated, please contact our customer support for assistance.

If you receive a damaged item, please contact us immediately. We will arrange for a replacement or refund after you provide the necessary documentation of the damage (e.g., photos).

Orders can be canceled within 24 hours of placement without any penalty. If you wish to cancel your order after this period, please contact our customer service to see if the order has not yet been processed and can still be canceled.

If you need to make changes to your order, such as modifying the wig style or color, please contact our customer service within 24 hours of placing the order. We will do our best to accommodate your requests based on the order status.

We accept returns within 30 days of delivery. The items must be in their original, unworn condition with all tags and packaging intact. Due to hygiene reasons, we cannot accept returns of products that have been worn or altered.

To start a return, please visit our Customer Service Center on our website, where you can fill out a return request form. You will need your order number and email address associated with the order. After reviewing your request, we will send you a return shipping label and instructions.

Yes, we offer exchanges for different sizes, styles, or colors within the same price range. Please initiate an exchange request through our Customer Service Center. If you want a higher-priced item, we suggest returning the original item for a refund and placing a new order.

Free.

Refunds are processed within 3 business days after we receive the returned item. The refund will be issued to the original payment method used during the purchase. Please note shipping fees are not refundable.

If you receive a defective or incorrect item, please contact our customer service immediately. We will provide instructions for returning the item and arrange for a replacement or refund at no additional cost to you.

We provide free return shipping if the return is due to an error on our part, such as receiving a defective or incorrect item. For other returns, customers are responsible for the return shipping costs.

Replacements are processed and shipped within 3-5 business days after we receive the returned item. The actual delivery time will depend on your location.

If your return does not meet our return policy criteria, we will notify you via email. The item can be shipped back to you at your expense, or we may offer to return it with a deduction for the restocking fee, depending on the condition of the item.

Custom-made wigs are crafted to your specifications and, therefore, are not eligible for returns or exchanges unless there is a defect in craftsmanship, or the product does not match the agreed specifications.

Yes, we welcome new customers with a special discount of 10% Off on their first purchase. Please subscribe to our newsletter to receive your discount code and stay updated on future promotions.

We value business partnerships and are always open to new opportunities. For wholesale inquiries, affiliate marketing, or other business proposals, please contact our business development team at market@charmantyhair.com.

Our affiliate program rewards you for referring new customers to our site. Affiliates earn a commission on sales made through their unique referral links. For more details and to apply, visit our Affiliate Program page on our website.

We offer exclusive products and customization options for business clients, including unique styles, colors, and private labeling opportunities. Discuss your specific needs with our B2B sales representatives to explore how we can best support your business.

Yes, our B2B orders typically require a minimum purchase quantity. The minimum varies depending on the product and customization level. Please contact our sales team for more details.

To become an authorized distributor, please submit an application through our website or contact our business development team. We review each application to ensure that potential distributors align with our brand values and market strategy.

Our business partners receive dedicated support from our team, including promotional materials, product training, and priority customer service to ensure successful collaboration and mutual growth.

Yes, we regularly participate in trade shows and industry events. These events are great opportunities to meet our team in person and learn more about our products and business opportunities. Check our website or subscribe to our newsletter for upcoming events.

For specific inquiries related to sales, partnerships, or products, please contact our sales team directly at info@charmantyhair.com or by calling our business support line at [1 (770) 769 - 5077].