Charmanty Human Wigs FAQ

Find information about ordering Charmanty online, shipping, returns and more.

Top Questions of Charmanty Human Wigs

Covering the most important wig concerns of our customers.

What types of human hair are used in your wigs?

We use only 100% top-quitaly genuine human hair. Our wigs are available in a variety of hair types including Brazilian, Indian, and European textures to suit diverse styling needs.

How do I choose the right wig for me?

Yes, our human hair wigs can be styled with heat tools such as curling irons and straighteners. Just like your natural hair, we recommend using a heat protectant to prolong the life of your wig.

How do I care for my human hair wig?

To maintain the natural look and longevity of your wig, wash it with a sulfate-free shampoo and conditioner. Always air dry your wig and store it on a wig stand to keep its shape.

Can I style my human hair wig with heat tools?

Yes, our human hair wigs can be styled with heat tools such as curling irons and straighteners. Just like your natural hair, we recommend using a heat protectant to prolong the life of your wig.

Do you offer custom color matching?

Yes, we provide a custom color matching service. You can send us a sample of your hair, or choose from our color ring, and our stylists will create a wig that matches your natural hair color perfectly.

Can I sleep in my human hair wig?

While it is possible to sleep in your human hair wig, we recommend removing it to prevent tangling and extending its lifespan. If you choose to sleep in it, use a silk pillowcase to reduce friction.

How do I measure my head for a wig?

You can find detailed measuring instructions on our website. Essentially, you’ll need to measure around your head at the hairline, across the crown, and from the nape of your neck to ensure a comfortable fit.

Shipping & Order

Check out how to troubleshoot orders and shipping here.

How do I track my order?

Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order on our website or the shipping carrier's website.

What are your shipping rates?

For general areas, ordinary express delivery, we have free shipping worldwide, except for remote areas. If you need faster delivery, it needs extra $14.99. Shipping rates vary based on the destination and the shipping method chosen. You can view detailed shipping rates at checkout before completing your purchase.

Can I change my shipping address after placing an order?

You can change your shipping address as soon as possable of placing the order, do not exceed 12 hours. Please contact our customer service immediately to update your details. Once the order is processed and shipped, we cannot change the address.

What should I do if my order hasn’t arrived by the expected delivery date?

If your order hasn't arrived by the expected date, please check the tracking details. If there are any discrepancies or if the tracking has not updated, please contact our customer support for assistance.

What happens if my order is damaged during shipping?

If you receive a damaged item, please contact us immediately. We will arrange for a replacement or refund after you provide the necessary documentation of the damage (e.g., photos).

Can I cancel my order?

Orders can be canceled within 24 hours of placement without any penalty. If you wish to cancel your order after this period, please contact our customer service to see if the order has not yet been processed and can still be canceled.

How can I make changes to my order?

If you need to make changes to your order, such as modifying the wig style or color, please contact our customer service within 24 hours of placing the order. We will do our best to accommodate your requests based on the order status.

Return & Refund

What is your return policy?

We accept returns within 30 days of delivery. The items must be in their original, unworn condition with all tags and packaging intact. Due to hygiene reasons, we cannot accept returns of products that have been worn or altered.

How do I initiate a return?

To start a return, please visit our Customer Service Center on our website where you can fill out a return request form. You will need your order number and email address associated with the order. After reviewing your request, we will send you a return shipping label and instructions.

Can I exchange an item?

Yes, we offer exchanges for different sizes, styles, or colors within the same price range. Please initiate an exchange request through our Customer Service Center. If you want a higher-priced item, we suggest returning the original item for a refund and placing a new order.

Is there a restocking fee for returns?

Free.

How are refunds processed?

Refunds are processed within 3 business days after we receive the returned item. The refund will be issued to the original payment method used during purchase. Please note, shipping fees are not refundable.

What should I do if I received a defective or incorrect item?

If you receive a defective or incorrect item, please contact our customer service immediately. We will provide instructions for returning the item and arrange for a replacement or refund at no additional cost to you.

Do you cover the shipping cost for returns?

We provide free return shipping if the return is due to an error on our part, such as receiving a defective or incorrect item. For other returns, customers are responsible for the return shipping costs.

How long does it take to receive a replacement?

Replacements are processed and shipped within 3-5 business days after we receive the returned item. The actual delivery time will depend on your location.

What happens if my return is not accepted?

If your return does not meet our return policy criteria, we will notify you via email. The item can be shipped back to you at your expense, or we may offer to return it with a deduction for the restocking fee, depending on the condition of the item.

Can I return a custom-made wig?

Custom-made wigs are crafted to your specifications and therefore are not eligible for returns or exchanges unless there is a defect in craftsmanship or the product does not match the agreed specifications.

Discount & Cooperation

Do you offer any discounts for first-time buyers?

Yes, we welcome new customers with a special discount 10% Off on their first purchase. Please subscribe to our newsletter to receive your discount code and stay updated on future promotions.

How can I partner with your company for business cooperation?

We value business partnerships and are always open to new opportunities. For wholesale inquiries, affiliate marketing, or other business proposals, please contact our business development team at hello@charmanty.com.

What is your affiliate marketing program?

Our affiliate program rewards you for referring new customers to our site. Affiliates earn a commission on sales made through their unique referral links. For more details and to apply, visit our Affiliate Program page on our website.

Can businesses get exclusive products or customization options?

We offer exclusive products and customization options for business clients, including unique styles, colors, and private labeling opportunities. Discuss your specific needs with our B2B sales representatives to explore how we can best support your business.

Is there a minimum order quantity for B2B clients?

Yes, our B2B orders typically require a minimum purchase quantity. The minimum varies depending on the product and customization level. Please contact our sales team for more details.

How do I become an authorized distributor of your products?

To become an authorized distributor, please submit an application through our website or contact our business development team. We review each application to ensure that potential distributors align with our brand values and market strategy.

What support do you offer to your business partners?

Our business partners receive dedicated support from our team, including promotional materials, product training, and priority customer service to ensure successful collaboration and mutual growth.

Do you participate in trade shows or industry events?

Yes, we regularly participate in trade shows and industry events. These events are great opportunities to meet our team in person and learn more about our products and business opportunities. Check our website or subscribe to our newsletter for upcoming events.

How can I contact your sales team for a specific inquiry?

For specific inquiries related to sales, partnerships, or products, please contact our sales team directly at hello@charmanty.com or by calling our business support line at [1 (770) 769 - 5077].

Contact Us

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