Free shipping on all U.S. orders
30 Days Free Return
How To Care Your Wigs?

General Information

To ensure that your package is properly delivered, please make sure that your address is correctly entered and includes all relevant and/or required information, including using correct abbreviations, street numbers, building or apartment numbers, route information (if applicable), etc.

Processing time

The processing time refers to the duration we need to prepare your shipment after receiving your order and physically dispatch it.

Normally Charmanty will ship your order within 2-5 business days after order confirmation/payment. Orders made on the weekends might experience delay.

Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

The shipping date for pre-order is specified on the product page.

Shipping Cost

All items sold on charmanty.com are free of shipping.

Total Delivery Time

Total delivery time = processing time + shipping time.

Warehouse Processing Time
(Business Days)
Shipping Time
(Business Days)
Carrier Cost 
US 2-5 3-5 UPS Free
China 2-5 5-10 UPS/Fedex Free

 

* Shipping time may vary due to unexpected factors, such as bad weather, public holidays, COVID or other disease policies, etc. We appreciate your kind understanding for any possible inconvenience.

* Express companies don't accept PO BOX / APO addresses so please leave your detailed address when you submit your order.

About Tax

If customs duties are imposed in the recipient's country/region, the buyer will be responsible for paying the taxes

The buyer will be responsible for any costs incurred due to delivery delays or address modifications.

The buyer will be responsible for any costs incurred due to cancellation or return of the order halfway for personal reasons

Order Tracking

You will receive an email when your order has been shipped. You can track your order with the tracking number provided. Please note that this may take longer during events or holidays. Tracking information may take 24 to 48 hours to update. 

If you are unable to track your package normally, please contact us and we will resolve the issue within 48 working hours.

About Payment

We accept the following payment method. We accept PayPal, Klarna, VISA, MasterCard, American Express, Discover, etc.

Contact Us

If you have any questions, pls contact us directly at Hello@charmanty.com, or leave a comment on your order. Charmanty will give you the best shopping experience.

Order Cancellation:

Orders made before 4:00 pm on the same day (UTC/GMT -5) can be freely canceled,

Orders placed after 4:00 pm (UTC/GMT -5) can be canceled for free before 4:00 pm on the following day.

The full amount will be refunded to your original payment method within 3-5 business days.

30-Day Return Conditions

  1. Online purchases (gifts excluded) made through charmanty.com can be returned within 30 days from the date you received your item(s).
  2. Items must be unused, undamaged, come with all original tags and their original packaging. If not, the customer will be responsible for any incurred fees and no refund will be issued. (if the original strap attached to the u part wig is cut off, or the wig has been washed and dyed, the item will not be seen as an unused condition).
  3. If you want to return an item, please contact us first. We will provide you with the return label once we confirm your return request.

Return & Exchange

  • To initiate a return, please email Hello@charmanty.com with your order number and photos and/or videos of the item(s). Our customer service team will review your request within 3 business days to determine eligibility. Enjoy our 30-day hassle-free return policy.
  • If your return is accepted, we will send you the return label, please return it to us during your return period. Please note that items returned without authorization will not be accepted and we will not be responsible for lost returns/exchanges.
  • Refund: once we receive your return, we will inspect the item within 5 days and issue a refund to your original account. 
  • Unfortunately, we do not offer exchanges.

Refund

  1. After we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, we will process the refund to your original payment method within 3-5 business days. 
  2. If you haven't received your refund within 3-7 business days, please check your bank account again and contact your bank or credit card company if necessary. Please note that it may take some time for the refund to post officially. If you have completed these steps and still have not received your refund, please contact us at Hello@charmanty.com

 

Properly caring for your wig is crucial in preserving its quality, appearance, and style. By washing your human hair wig correctly, you can extend its lifespan and maintain its soft, silky glow.

How often to wash your human hair wig: 

To maintain the longevity and quality of your human hair wig, it is recommended to wash it every 7-14 days of wear. However, keep in mind that washing your wig too frequently can shorten its lifespan. To minimize the need for washing, it's best to use minimal styling products on your wig. This will help you to preserve its quality and extend its lifespan.

How to wash your human hair wig

Prep: Use a comb to smooth out the wig hair before washing. Take care not to pull or stretch the hair fibers.


Wet: Hold the wig with one hand and pour lukewarm water over the hair with the other hand. The hair should be wet, but not completely soaked.


Wash: Put a small amount of shampoo on the wig hair and work the shampoo through the hair. Rinse the hair thoroughly without squeezing or wringing the wig.


Condition: Apply a small amount of conditioner on the hair and work it through, leaving it on for a few minutes. Rinse the hair with lukewarm water until the water runs clear.


Dry: The simplest way to dry your wig is to place it on a wig stand and allow it to air dry. Also, you can use a blow dryer on low heat, but be sure to keep the heat setting low to avoid damaging the hair.

How to Prolong Your Wig's Lifespan

  • Store your wig on a smaller-sized wig stand or form to prevent stretching of the cap.
  • Avoid storing your wig in direct sunlight, as it can cause fading of the hair.
  • Do not wear your wig while sleeping to prevent hair loss, breakage, and matting.
  • Avoid contact with chlorinated water, sea water, and hot water to prevent damage to your wig.
  • Wear sun hats outdoors to protect your wig from harmful UV rays.
  • Use rain hats to maintain your wig's style during precipitation.
  • Use safe and gentle tools to style your wig.
Soft as A Cloud, Comfortable All Day Long

Crafted from 100% premium human hair, our wigs retain natural cuticles and are professionally treated to ensure a soft, smooth texture.

Designed for comfort and breathability, even with extended wear, they are soft, easy to manage, and resist tangling and matting—making daily care effortless and minimizing maintenance time.

Perfect for everyday wear or special events, our wigs provide a seamless fit and elevate your confidence like no other.

Full from Top to Tip

Brazilian Virgin grade real human hair bundles with strong double machine wefting, ensuring full and consistent density throughout the bundle.
What you see is what you get – thick and full, with minimal short hair strands mixed in. Smooth, healthy, tangle-free, shed-free, and odorless.

Other Bundles You Get

When you buy from other brands, you're often left with hair bundle that shed excessively, frizz uncontrollably, and lack proper density—resulting in thin, uneven hair. Even worse, many wigs aren't true to length, with shorter strands hidden beneath to create the illusion of fullness.

With Charmanty Bundles, you can say goodbye to these issues. We provide full, natural volume from top to tip, with sleek, manageable hair that stays true to length and never compromises on quality.

Tangle-Free and Silky Smooth

Our bundles adhere to strict quality standards:

At the end of production, our inspection team meticulously hand-combs each bundle from top to bottom multiple times to ensure minimal to no shedding.

This process minimizes shedding and extends the lifespan of our bundles.