5x5 HD Lace Closure Wig Water Wave Natural Black

Order Cancellation:

Orders made before 4:00 pm on the same day (UTC/GMT -5) can be freely canceled,

Orders placed after 4:00 pm (UTC/GMT -5) can be canceled for free before 4:00 pm on the following day.

The full amount will be refunded to your original payment method within 3-5 business days.

30-Day Return Conditions

1. Online purchases (gifts excluded) made through charmanty.com can be returned within 30 days from the date you received your item(s).
2. Items must be unused, undamaged, come with all original tags and their original packaging. If not, the customer will be responsible for any incurred fees and no refund will be issued. (if the original strap attached to the u part wig is cut off, or the wig has been washed and dyed, the item will not be seen as an unused condition).
3. If you want to return an item, please contact us first. We will provide you with the return label once we confirm your return request.

Return & Exchange

• To initiate a return, please email Hello@charmanty.com with your order number and photos and/or videos of the item(s). Our customer service team will review your request within 3 business days to determine eligibility. Enjoy our 30-day hassle-free return policy.
• If your return is accepted, we will send you the return label, please return it to us during your return period. Please note that items returned without authorization will not be accepted and we will not be responsible for lost returns/exchanges.
• Refund: once we receive your return, we will inspect the item within 5 days and issue a refund to your original account. 
• Unfortunately, we do not offer exchanges.

Refund

1. After we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, we will process the refund to your original payment method within 3-5 business days. 
2. If you haven't received your refund within 3-7 business days, please check your bank account again and contact your bank or credit card company if necessary. Please note that it may take some time for the refund to post officially. If you have completed these steps and still have not received your refund, please contact us at Hello@charmanty.com

Properly caring for your wig is crucial in preserving its quality, appearance, and style. By washing your human hair wig correctly, you can extend its lifespan and maintain its soft, silky glow.

How often to wash your human hair wig: 

To maintain the longevity and quality of your human hair wig, it is recommended to wash it every 7-14 days of wear. However, keep in mind that washing your wig too frequently can shorten its lifespan. To minimize the need for washing, it's best to use minimal styling products on your wig. This will help you to preserve its quality and extend its lifespan.

How to wash your human hair wig

Prep: Use a comb to smooth out the wig hair before washing. Take care not to pull or stretch the hair fibers.

Wet: Hold the wig with one hand and pour lukewarm water over the hair with the other hand. The hair should be wet, but not completely soaked.

Wash: Put a small amount of shampoo on the wig hair and work the shampoo through the hair. Rinse the hair thoroughly without squeezing or wringing the wig.

Condition: Apply a small amount of conditioner on the hair and work it through, leaving it on for a few minutes. Rinse the hair with lukewarm water until the water runs clear.

Dry: The simplest way to dry your wig is to place it on a wig stand and allow it to air dry. Also, you can use a blow dryer on low heat, but be sure to keep the heat setting low to avoid damaging the hair.

How to Prolong Your Wig's Lifespan

• Store your wig on a smaller-sized wig stand or form to prevent stretching of the cap.
• Avoid storing your wig in direct sunlight, as it can cause fading of the hair.
• Do not wear your wig while sleeping to prevent hair loss, breakage, and matting.
• Avoid contact with chlorinated water, sea water, and hot water to prevent damage to your wig.
• Wear sun hats outdoors to protect your wig from harmful UV rays.
• Use rain hats to maintain your wig's style during precipitation.
• Use safe and gentle tools to style your wig.